For online gaming, lower ping is generally considered much more important than higher speed. In fact, you only need a minimum of 3Mbps download to game online. However, faster speed tiers, such as 100/20Mbps or above, can ensure ensure you can download those hefty game patches (which can be upwards of 100gb!) quickly. If you are planning on hosting a livestream, Twitch recommends at minimum a 3000kbps bitrate (which translates to 3Mbps upload) to stream at 720p 30 FPS.

It's worth noting that these are minimum requirements, and may be impacted by various factors including the number of additional users online on the same connection, hardware limitations including Wi-Fi, and your connection type. You can read more about factors that affect internet speed here.

There are a number of factors that can affect your internet speed. Latency or “lag” in gaming is a result of poor bandwidth or ping and may be improved by:

• Connecting your PC/Console directly to your router via an ethernet cable, instead of Wi-Fi.
• Closing any other applications/devices on your network that may be downloading files or using internet bandwidth.
• Optimising your modem/router to allow more bandwidth to gaming applications. The way to do this is different depending on what modem/router you have. Give us a call on 1300 880 905 to find out how.
• Upgrading your modem/router. Older or less powerful modem/routers may not be as fast or reliable as modem/routers designed specifically for gaming.

To opt-out of CG-NAT, please call our Australian-based customer support team on 1300 880 905.

Mobile broadband relies on network connections via cellular network towers, and its performance can vary due to a series of factors including weather and line of sight. An nbn® internet connection may offer a more stable and reliable gaming experience.

Every modem/router is different, and your current device may not be suitable for online gaming.

Our NetComm NF20MESH gateway features 4 LAN ports capable of gigabit speeds, meaning you can hardwire your most important devices to ensure you get the most reliable speed for things like working from home, gaming, and streaming.

Give us a call on 1300 880 905 to find out which modem/routers work best for online gaming.

The speeds available to you depend on the nbn® technology type. HFC and FTTP offer much faster speeds than FTTN/FTTC and Fixed Wireless. Currently PRO plans are only available on FTTP.

If you're on FTTN, you might be able to access faster speeds with a $0 fibre upgrade. You can check your eligibility for the upgrade here or by calling our friendly onshore team on 1300 880 905.

Pro plans were built specifically for high-demand users, or anyone maxing out their current bandwidth. Pro plans include professional level download and upload speeds and a free static IP.

No, we don't throttle any traffic here at Aussie Broadband because we're dedicated to ensuring our network performs at its best even during peak traffic times. The only instance we would ever shape a user's connection would be if they had a late payment as outlined in our late payment policy.

We have multiple levels of support available starting with our self-service diagnostic and troubleshooting tools through MyAussie.

If you need to speak with someone who knows their sh*t, our local experts are across all the network customisations you might have in place so you can get straight into fixing the issue. Our Aussie Experts are trained troubleshooters: from setting up Quality of Service and Port Forwarding to running trace routes and DNS updates — our friendly support teams know their stuff.

Aussie Broadband employ in-network DDoS mitigation at our International Points of Presence (PoPs) to protect network assets against both volumetric and Layer 7 attacks. We also use Remote Trigger Black Hole (RTBH) to protect other customers should a single network address be the target of the attack.