Security And privacy

How to send a password reset link to a user

Find the user and click ‘Edit’ Click ‘Send Password Reset Link’ Follow the steps in the email...

What is the Integrated Public Number Database (IPND)?

Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the Integrated Public Number Database . Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the ...

How to change your Aussie Broadband password

Step 1 Step 1 Log in to your MyAussie ® account  using your user account details and password provided on signup. Log in to your Consideration note: If you unsure as to what your details are, this information is available within your A...

What is AVC and why does it matter?

An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn ® connection.  An Every nbn service has its own AVC ID. It’s a 15-character code that starts with AVC , followed by 12 numbers. For example, ‘AVC1...

How do I add authorised contacts to my account?

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you can obtain by speaking with our accounts team. Please note: ...

Silent Numbers

Use this service if you do not wish your number to be displayed when making calls. Your phone number will also not be recorded in public phone directories Use this service if you do not wish your number to be displayed when making calls. Y...

Forgot password?

This article describes how you can retrieve or change your password. This article describes how you can retrieve or change your password. I have forgotten my password! I have forgotten my password! Retrieving your password for either your ...

What can an advocate and an authorised contact do on an account?

Advocates: Advocates: An advocate is someone that you nominate on your account that can speak to us on your behalf. They cannot make any changes to the account without the primary account holder being present and agreeing. An advocate is s...

I don’t have access to my Carbon 2-Factor Authentication token

If you have lost your phone or got a new phone, then you’ll need to reset your 2-Factor Authentication. If you have lost your phone or got a new phone, then you’ll need to reset your 2-Factor Authentication. To reset your 2-Factor Authenti...

How do I update my contact details?

Please note: The Primary contact and the Primary account owner cannot be modified via the MyAussie ® portal. This must be done formally using a ' Transfer of Ownership ' form. You can contact our Customer Service team to start this pr...

The risks of public WiFi and how to protect yourself

What’s public Wi-Fi? What’s public Wi-Fi? Whether you’re scrolling TikTok at a café abroad or sending a last-minute email before boarding a flight, chances are you’ve probably con...

The Essential Eight explained

In February 2023, during a Cyber Security Roundtable , Prime Minister The Hon. Anthony Albanese said , "For businesses these days, cyber security is as important and essential as...

Phone scams: what to do and how to stay safe

Phone scams are nothing new, they’ve been around for decades. Unfortunately, they’re getting more sophisticated at manipulating people into handing over personal information or mo...

Cyber security tips for small businesses

43% of Australians will never return to a business after a cyber attack.  43% of Australians will never return to a business after a cyber attack.  Let that sink in. Even if your ...

What is Multi-Factor Authentication and why do I need it?

One of the best ways to protect yourself online is also one of the simplest: setting up Multi-Factor Authentication (MFA) for your accounts.   One of the best ways to protect your...

Scams 101: a guide to handling scams

Scams and phishing attempts come in many forms. It could be an SMS congratulating you for winning a prize in a competition you never entered or an email from the authorities askin...

What makes a strong password and how to make a good one

Passwords can be a pain to ponder. While it’s easy to pick a pet or child to base a password off of (we all know the favourite child), scammers and hackers have the technology to ...

How to spot an email scam and protect yourself online

Email scams have been around for nearly as long as the internet, and unfortunately they are not going away any time soon. In fact, the trends show that they going to become more s...