Fees And payments

How can I set up a payment plan?

We understand if you may be struggling to make this month’s payment, or just need a few extra days from time to time. We understand if you may be struggling to make this month’s payment, or just need a few extra days from time to time. Ple...

Closing your account

Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing service. Please contact our support team on 1300 880 905 if yo...

How do I update my payment details?

You can update billing details – like Credit or Debit card payments or Direct Debit – in two ways: by using the MyAussie® app or web portal.   You can update billing details – like If you’re not able to log into MyAussie® , or if...

Can I dial '190' numbers on my VoIP plan?

Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services. Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services....

Is Fetch available on any plan?

Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing service. Please contact our support team on 1300 880 905 if yo...

What type of calls are extra costs on my VoIP plan?

Calls such as calls to international numbers, premium numbers, directory assistance are charged in addition to the monthly cost and are not shown in the plans above. undefined undefined Included calls are subject to the Aussie Broadband Fa...

Paying a bill in MyAussie

Paying a bill (invoice) using the MyAussie ® app or website is easy. Paying a bill (invoice) using the Once you're logged in, select the service you wish to change, then select the Next, tap or click the On the following page, type yo...

Declined payment fees & late fees

What happens with a declined payment? Will I be charged a fee? What happens with a declined payment? Will I be charged a fee? A declined payment can occur for a number of reasons from lost or stolen cards, expired cards, bank errors, and i...

What is a SAG?

SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your NBN service up and running with minimal disruption - else we pay you a percentage rebate back on your monthly service cost in the event of unschedule...

How can I change my billing anniversary date?

You can change your billing anniversary date by calling our Customer Service team on 1300 880 905 . A pro rata amount (which is a relevant portion of your costs) will be billed at this time to account for the difference between your old...