Netcomm NL19MESH setup guide

If you've purchased the Netcomm CloudMesh NL19MESH from Aussie broadband, it should come pre-configured for both regular internet connection, as well as a 4G backup. That means all you need to do to connect the Netcomm to the internet is plug it in.  

If you’ve reset your router, or you’ve brought an NL19MESH from another provider, you may need to change the settings.  

Note: Your Aussie 4G backup should automatically configure after a reset. This guide only covers the setup for regular Opticomm and NBN connections.  

For assistance regarding 4G connections, please get in touch with our Customer Service team through LiveChat, or by calling 1300 880 905, available from 8am – midnight (AEST) every day (except for Christmas and Good Friday). 

If you’d like to update the firmware of your Netcomm, you can download Aussie Broadband’s firmware for Netcomm devices here. 

Click here to read the Netcomm NL19MESH user guide. 

Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), Fixed Wireless (FW), and Hybrid Fibre Coaxial (HFC) connections 

Via Basic Setup (recommended) 

1. Connect a computer or phone to the Wi-Fi network of the Netcomm router. The ‘WiFi Network Name’ and ‘WiFi Password’ is listed on the sticker on the base of the Netcomm. 
   Note: When your device is connected to the Wi-Fi network, it may say ‘connected, but no internet’. That’s normal at this stage. 

2. Open a web browser. Type 192.168.20.1 in the address bar and press Enter.

3.  To login, your username is ‘admin’. Your password will be listed on the sticker on the base of the Netcomm router. 
   Note: The password needed here is different than the WiFi Password. You can find it underneath ‘Default username/password’. 

4. Select Basic Setup from the left-hand side menu. 

5. Select Ethernet WAN and click Next.

6. Select IP over Ethernet (IPoE) and click Next.

7. Select Obtain an IP address automatically and click Next.

8. Click Apply/Save. 

9. Optional: If you have a VoIP service with us, you’ll now need to navigate to Voice on the left-hand side menu and click SIP Basic Setting to enter your VoIP settings. Click here to read our VoIP settings guide.  

Via Advanced Setup 

1. Connect a computer or phone to the Wi-Fi network of the Netcomm router. The ‘WiFi Network Name’ and ‘WiFi Password’ is listed on the sticker on the base of the Netcomm. 

   Note: When your device is connected to the Wi-Fi network, it may say ‘connected, but no internet’. That’s normal at this stage. 

2. Open a web browser. Type 192.168.20.1 in the address bar and press Enter 

3. To login, your username is ‘admin’. Your password will be listed on the sticker on the base of the Netcomm router. 
   Note: The password needed here is different than the WiFi Password. You can find it underneath ‘Default username/password’. 

4. Click on Advanced Setup, then WAN Service on the left-hand side menu.

5. A table will appear. If there are any existing entries in the table, click the ‘Remove’ check box next to the entry, then click the Remove button below the table so that there are no entries left. 

6. Click Add. From the drop-down list, select the option that includes ‘eth’ in the name. Then click Next.  

7. Adjust the settings to the following: 

   • Select WAN service type: IP over Ethernet 

   • Enter Service Description: Aussie Broadband 

   • Enter 802.1P Priority [0-7]:  -1 

   • Enter 802.1Q VLAN ID [0-4094]: -1 

   • Network Protocol Selection: IPv4&IPv6(Dual Stack) 

8. Click Next.  

9. Optional: If you have a VoIP service with us, you’ll now need to navigate to Voice on the left-hand side menu and click SIP Basic Setting to enter your VoIP settings. Click here to read our VoIP settings guide. 

Fibre to the Building (FTTB) and Fibre to the Node (FTTN) connections 

Via Basic Setup (recommended) 

1. Connect a computer or phone to the Wi-Fi network of the Netcomm router. The ‘WiFi Network Name’ and ‘WiFi Password’ is listed on the sticker on the base of the Netcomm. 
   Note: When your device is connected to the Wi-Fi network, it may say ‘connected, but no internet’. That’s normal at this stage. 

2. Open a web browser. Type 192.168.20.1 in the address bar and press Enter.

3. To login, your username is ‘admin’. Your password will be listed on the sticker on the base of the Netcomm router. 
   Note: The password needed here is different than the WiFi Password. You can find it underneath ‘Default username/password’.  

4. Select Basic Setup from the left-hand side menu. 

5. Select VDSL and click Next. 

6. Select IP over Ethernet (IPoE) and click Next.

7. Select Obtain an IP address automatically and click Next.

8. Click Apply/Save.  

9. Optional: If you have a VoIP service with us, you’ll now need to navigate to Voice on the left-hand side menu and click SIP Basic Setting to enter your VoIP settings. Click here to read our VoIP settings guide. 

Via Advanced Setup 

1. Connect a computer or phone to the Wi-Fi network of the Netcomm router. The ‘WiFi Network Name’ and ‘WiFi Password’ is listed on the sticker on the base of the Netcomm. 
   Note: When your device is connected to the Wi-Fi network, it may say ‘connected, but no internet’. That’s normal at this stage. 

2. Open a web browser. Type 192.168.20.1 in the address bar and press Enter.

3. To login, your username is ‘admin’. Your password will be listed on the sticker on the base of the Netcomm router. 
   Note: The password needed here is different than the WiFi Password. You can find it underneath ‘Default username/password’. 

4. Click on Advanced Setup, then DSL on the left-hand side menu.

5.  Under ‘Capability’, ensure that the check boxes next to ‘Bitswap Enable’ and ‘SRA Enable’ are ticked, then press Apply/Save.  

6. Click on Advanced Setup, then WAN Service on the left-hand side menu.

7. A table will appear. If there are any existing entries in the table, click the ‘Remove’ check box next to the entry, then click the Remove button below the table so that there are no entries left. 

8. Click Add. From the drop-down list, select the option that includes ‘ptm’ in the name. Then click Next.

9. Adjust the settings to the following: 

   • Select WAN service type: IP over Ethernet 

   • Enter Service Description: Aussie Broadband 

   • Enter 802.1P Priority [0-7]:  -1 

   • Enter 802.1Q VLAN ID [0-4094]: -1 

   • Network Protocol Selection: IPv4&IPv6(Dual Stack) 

10. Click Next.  

11. Optional: If you have a VoIP service with us, you’ll now need to navigate to Voice on the left-hand side menu and click SIP Basic Setting to enter your VoIP settings. Click here to read our VoIP settings guide. 

If you have any questions or would like further assistance with setting up, feel free to contact our friendly Customer Service team via LiveChat, or call 1300 880 905, available 8am – midnight (AEST) every day (except Christmas and Good Friday).