Sim Cards

SIM-Only plans: What are they, and why are people making the switch

When it comes to choosing a mobile phone plan, there are countless options out there. Providers offer an array of deals to suit anyone from light users to data-hungry consumers.   When it comes to choosing a mobile phone plan, there are co...

Setting up Voicemail

To get access to your voicemail: To get access to your voicemail: Dial 321 and press call/send. Follow the Tutorial Prompts. Customise your PIN and Name. Complete the tutorial to ...

What are the standard porting hours if I wish to transfer my current number to Aussie Broadband?

The standard porting hours are as follows: The standard porting hours are as follows: Monday to Friday: 08:00am to 08:00pm Australian Eastern Standard Time Saturdays: 10:00am to 0...

How to add/switch a mobile plan

Download the Once logged in, select When you see the overview of all your current services, select Select Fill in your desired plan and details then hit If you wish to order ...

Why does my phone send multiple messages from a single SMS?

An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent. Additional SMS messages will appear separate...

Can I bring my current phone number across to Aussie Broadband?

Yes! Once you have received your SIM, you will have the option to bring your current number over to us. During the SIM activation process , you may provide your current number fo...

Issues with SIM registration

Here’s some helpful tip for SIM registration issues: Here’s some helpful tip for SIM registration issues: Make sure your SIM card has been entered into the phone correctly. The go...

How much data do I need for my mobile plan?

No one wants to pay more money for data they don’t end up using, and hitting that sweet spot when choosing the amount of data for your mobile plan can be unnecessarily difficult. ...

Getting to know your SIM card

Pictured below is a sample of the SIM cards that we issue to our customers. Pictured below is a sample of the SIM cards that we issue to our customers. A photo of the Aussie Broad...

Issues with inbound/receiving call?

Here’s some helpful tips for inbound calling issues. Here’s some helpful tips for inbound calling issues. Double check that ‘Do not Disturb’ and ‘Airplane Mode’ disabled. Do you h...

Can I upgrade my plan mid month?

Absolutely! You can upgrade your plan by either calling our wonderful customer support team on undefined 1300 880 905 , or going to the MyAussie® app/portal. Absolutely! You can...