Myaussie

Is your router or internet service provider slowing your internet?

Having a slow internet service has got to be one of the most frustrating experiences. All you want to do is watch some YouTube and Netflix, but you seem to be waiting for the video to load for longer than you spend actually watching it. It...

Customer support during a difficult time

Today is a changed world and we’re not going to waffle on. Here’s what you need to know about how we’re providing customer support: Today is a changed world and we’re not going to waffle on. Here’s what you need to know about how we’re pro...

Outage Communications Preferences

Click on the You’ll see your At this step, you will need to complete undefined It’s as easy as that! It’s as easy as that! A screenshot of the "Profile" page in the "My Aussie"...

How can I set up a payment plan?

We understand if you may be struggling to make this month’s payment, or just need a few extra days from time to time. We understand if you may be struggling to make this month’s p...

How do I update my payment details?

You can update billing details – like Credit or Debit card payments or Direct Debit – in two ways: by using the MyAussie® app or web portal.   You can update billing detai...

How to add/switch a mobile plan

Download the Once logged in, select When you see the overview of all your current services, select Select Fill in your desired plan and details then hit If you wish to order ...

How to change your Aussie Broadband password

Step 1 Step 1 Log in to your MyAussie ® account  using your user account details and password provided on signup. Log in to your Consideration note: If you unsure as to what y...

How do I add authorised contacts to my account?

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you ...

Enabling/disabling Dark Mode in MyAussie

The Dark Mode setting simply makes your MyAussie ® app appear darker. The In the Profile tab, at the bottom, you’ll see settings for Dark Mode under a heading that says A...

How to read your bill

Screenshot of an invoice from Aussie Broadband with number markers for each section, which will be explained in this article. Screenshot of an invoice from Aussie Broadband with n...

How do I change my internet or mobile plan?

Changing plans in MyAussie® Changing plans in MyAussie® MyAussie® makes it easy to increase or decrease your speeds and/or data for your internet or mobile plan. MyAussie® makes i...

Need some extra time to pay a bill?

If you're having trouble using MyAussie®, or if you'd simply rather speak to us over the phone, we reccommend calling our Customer Service team on 1300 880 905 as soon as poss...