High speed upgrades are coming!

Christmas is coming early this year! Well, at least we think so.  

In a pivotal shift for Australia, September will see high-speed upgrades and multi-gigabit plans released by NBN, for eligible customers. 

We have been advocating for higher speeds and readying our network for a while now.

This includes making the necessary adjustments to give – or bestow - these upgrades to our customers.

Having a robust and resilient network supporting your connection has never been more important. It’s something we will continue to pride ourselves on. 

Why the need for change? 

We know that Australian internet has lagged behind the rest of the world, pardon the pun. This is just a reality of living on a large island. 

According to Ookla, as of April 2025, Singapore has the highest average speed for fixed-line internet, 345.33Mbps. 

Australia, in comparison, is more than four time slower. Ranking 81 globally, our country’s fixed-line average sits at 80.49Mbps. 

As it stands, Australia’s internet is not where it should be, but this is where we start to be glass half full kind of people. 

Why the new numbers are important! 

The way we use the internet is evolving, and our plans must keep up with that change. 

The average number of devices per Australian household, that utilise Wi-Fi, will rise to over 30 this year. 

Think of your plan as the capacity – or bandwidth - you have at home. That capacity could be how fast you can download a file, or it could relate to how many devices/streams/games you can use at the same time. 

Each HD/4k stream, online gaming session, mobile phone, security camera, smart device, or any other piece of technology that connects to your internet, all adds up.  

These new plans help Australians use the internet the way they want and need to at home, without worrying if they are going to slow down their own network. 

Getting ready for the changes 

Crucially, these plans will only be available for Fibre-to-the-Premise (FTTP or fibre) and Hybrid-Fibre-Coaxial (HFC) services. 

There are still a few million Australian households using copper connections (Fibre-to-the-Node, Fibre-to-the-Curb, and fibre-to-the-building), which are capped at 100Mbps and prone to issues.

Before you shake your fist in anger, many of these premises are eligible for NBN’s $0 fibre upgrade program - meaning, NBN will come and upgrade your home to fibre at no cost to you.

Fibre is more resilient, sees less faults, supports faster speeds, and is future proof. 

You can check if your address is eligible here.

We are really excited about the upgrades that are coming later this year, and we hope you’ll join us on the journey. 

We have, and will continue to release, lots of awesome content on our high-speed upgrade page.